Service Process

time: 2011-3-21

Receiving services: timely access to information and customer service needs toservice response, Best Bridge has set up customer call centers, and opened aunified national special service hotline: 1530000512, Best received a comprehensivepre-sales consulting bridge users, the use of questions, after-sales Maintenanceneeds.
Information processing: Best bridge customer representative, after receiving theuser's call, according to user demand for services, processing of user information, the establishment of user information file, and customer service through the Best bridgemanagement system, real-time needs of the user's service Transmission of information to the appropriate service center.

Site service: the service management center receiving the mission, get in touch with the user as soon as possible, and based on user response to service demand for services, providing standardized and highly efficient site service to meet customersdemand for services.

Services Feedback: service is completed, the bridge through the Best Customer Service Best bridge back to the customer.

Users visit: Best Customer Service Center in the service bridge is completed, userswill pay a return visit as soon as possible, to monitor the quality of service responseand to collect user feedback, user information file entry for service quality analysis, follow-up services, value-added services to provide data Support.

After-sales warranty service
Best bridge product: free warranty for one year.
Special note: equipment warranty period, if any problems and failures, such as the user side considers it necessary to support technical personnel to the scene when the bridge will send Best experienced engineers arrived on the scene within 24 hours (inBeijing), For free repair or replacement service support.